Welcome to Cheap Sapling Pulse Store! These Terms and Conditions (“Terms”) govern your use of our website (www.saplingpulse.com) and all purchases made through it. By accessing our site or making a purchase, you agree to these Terms. Please read them carefully as they affect your legal rights.
1. Our Gardening Community
At Cheap Sapling Pulse Store, we serve gardening enthusiasts, landscape professionals, and nature lovers who appreciate:
- Pollinator-friendly plants (perennials, shrubs, and trees)
- Rare and unusual species (like Japanese Maples)
- Tennessee-native plants
- Quality gardening supplies and landscape materials
Our store reflects a commitment to sustainable gardening with a focus on biodiversity and regional adaptability.
2. User Responsibilities
2.1 Account Integrity
When creating an account, you agree to:
- Provide accurate, current information
- Maintain password confidentiality
- Notify us immediately of unauthorized access
2.2 Legal Compliance
You agree not to:
- Use our site for unlawful purposes
- Introduce harmful code or interfere with site operations
- Misrepresent your identity or affiliation
- Attempt to access restricted areas without authorization
3. Products & Services
3.1 Plant Descriptions
We take care to accurately describe our:
- Live plants (size, growth habits, hardiness)
- Gardening supplies (materials, dimensions)
- Landscape items (composition, intended use)
However, natural variations may occur. Colors and growth patterns may differ based on growing conditions.
3.2 Product Availability
Some specialty items (like rare trees or topiary forms) may have limited quantities. We reserve the right to:
- Limit purchase quantities
- Cancel orders if inventory errors occur
- Substitute comparable items when necessary (with your approval)
4. Ordering & Payment
4.1 Order Process
Your order represents an offer to purchase. We accept:
- Visa
- MasterCard
- JCB
- PayPal
Orders are processed within 1-2 business days (excluding weekends/holidays).
4.2 Pricing
All prices are in USD. We reserve the right to correct pricing errors, even after order confirmation.
4.3 Shipping
We ship worldwide except to Asia and certain remote areas. Options include:
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
- Free Shipping: For orders ≥$50 via EMS (15-25 business days)
Delivery times are estimates and may vary due to customs, weather (for live plants), or carrier delays.
5. Returns & Refunds
5.1 General Policy
We accept returns within 15 days of delivery for:
- Unused items in original packaging
- Live plants showing no signs of improper care
Non-returnable items include:
- Opened seed starting supplies
- Personalized/custom items
- Clearance items
5.2 Live Plant Returns
For damaged/unhealthy plants:
- Contact us within 48 hours of delivery
- Provide photos to [email protected]
- We’ll arrange replacement/refund
5.3 Refund Process
Refunds are issued within 5 business days of return receipt. Original shipping costs are non-refundable unless the return results from our error.
6. Intellectual Property
All content on our site (text, images, logos) is our property or used with permission. You may not:
- Reproduce, modify, or distribute our content without written consent
- Use our plant photos or descriptions for commercial purposes
- Reverse engineer any site technology
7. Limitations of Liability
7.1 Plant Performance
While we provide care instructions, we cannot guarantee:
- Plant survival after delivery
- Growth rates or exact appearance
- Compatibility with your specific growing conditions
7.2 General Limitations
To the extent permitted by law, we are not liable for:
- Indirect, incidental, or consequential damages
- Losses resulting from events beyond our control
- Incorrect use of gardening supplies
8. Governing Law
These Terms are governed by California law. Any disputes will be resolved in courts located in Santa Clara County, California.
9. Changes to Terms
We may update these Terms periodically. Continued use after changes constitutes acceptance. We’ll notify you of material changes.
10. Contact Us
For questions about these Terms:
Email: [email protected]
Mail: Cheap Sapling Pulse Store, 11256 Palos Verdes Court, Cupertino, CA 95014
Thank you for being part of our gardening community. We’re committed to helping your green dreams take root!